We deliver nationwide!

We ship all of our packages with DPD Express.

The costs for this are € 6.95.

From an order value of € 50, shipping is free of charge for you!

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Unfortunately, we cannot deliver to the following postcodes:

Hiddensee: 18565

Nordstrand, Elisabeth-Sophien-Koog, Nordstrandischmoor and South Fall: 25845

North Fries. Islands: 25849,
25859, 25863, 25867, 25869, 25938, 25946, 25980, 25992, 25996–25999

East Fries. Islands: 26465, 26474, 26486, 26548, 26571, 26579,
26757

Helgoland: 27498, Neuwerk: 27499, Chiemsee: 83256

Customs exclusion areas in the Alps: 87491 Jungholz/ Tirol, 87567–87569
Kleinwalsertal, 78266 Büsingen am Hochrhein.

Yes! Our donuts will be freshly prepared, packed and picked up on the day of shipping, and continued to ship with DPD on the same day and delivered the next day.

Our special packaging helps you stay fresh during transport. You can then consume them within 2 days.

🤝 Our freshness guarantee: If your donuts do not arrive within one working day after shipping or were badly damaged by transport, we will send you a new box for free!

My order has not arrived

• Check the status of your order from DPD via your tracking link.
• If your order is displayed as delivered but is not in the right place, contact DPD immediately.
• If your order is still not found, send an email to hello@doughnuttime.de with:

My order is damaged

• Send an email with clear photos of the packaging and the content hello@doughnuttime.de
• Please your order number
• We clarify the problem with DPD as soon as possible.

Our freshness guarantee

• If your donuts have not arrived or badly damaged within a working day after shipping, we will send you a new box for free!

My order is not right

• Send an email to hello@doughnuttime.de with:

Yes, you can! As soon as you have put your donuts in the shopping cart, you can specify a delivery date during the ordering process!

You can currently order for Tuesday to Saturday.

Your order will be sent freshly prepared the day before the delivery date you want.

Our deliveries are carried out by DPD, so that we are currently limited to their delivery plans and time frames.

DPD delivers between 8 a.m. and 8 p.m. We therefore recommend ordering to a place that is not restricted by certain times.

No, but it is the responsibility of our customers to ensure that a safe place or a deposit from a neighbor is requested via the tracking link (we do not recommend any other services that DPD offers).

If you are not at home and no instructions are given, DPD can park your package at your front door (we are not liable for losses or damage to your order if no additional instructions are given to DPD).

You can find the shipping conditions in our terms and conditions. We also copied them here for you.

3.1 We take all reasonable steps in order to adhere to the delivery date and the delivery period, which are specified in the confirmation or are otherwise agreed in writing between us. Occasionally, however, the delivery can be influenced by factors that escape our control and therefore cannot be guaranteed. We will inform you when we experience an unexpected delay and make a new delivery date and/or a new delivery time with you. The deliveries are carried out within a time window of 1-2 days.

3.2 Our supply tray is DPD.

3.2.1 We are not liable for delivery problems caused by DPD, such as delays, damage or loss. However, we strive to understand all the problems and to solve them in their interest.

3.2.2 If you are not at home/place at the time of delivery, DPD will park your order on your door threshold/lobby, unless a safe place has been arranged directly with DPD. If the driver does not consider it appropriate to store your order, he will bring you back to the depot in some cases and try to add you again the next day. DPD will make a photo as proof of delivery. If you are not present on the date you have chosen, reimbursement is not possible.

3.2.3 If you do not leave a clear note on DPD and the delivery is missed, we are not liable.

3.2.4 If you have entered your address incorrectly, DPD cannot reach you. It is your responsibility to ensure that all information is correct before you give up your order. We are not liable for mistakes and cannot offer compensation for it.

3.2.5 If DPD caused damage during the transport and you want us to carry out research in your name, we need clear images of all damage to the product, on the outer packaging and on the sanctuary, as described in clause 2.9.

3.3 You can pick up the products from us in one of our branches or you can ask us to arrange the collection by a courier service in your name (in this case we charge an additional fee that is stated in the confirmation).

3.4 The delivery of the products is complete if you pick them up from us or if we inform you that you are available for collection.

3.5 DPD offers the option of expressing additional delivery requests via the tracking link. Some of these wishes can lead to considerable delays in the delivery of our orders, and due to the perishable of our donuts, we recommend that we only use the following wishes.

3.5.1 Application for a safe place

3.5.2 Please submit the package to a neighbor

3.5.3 Please call a call at the delivery location

3.5.4 Add additional delivery instructions

3.6 All other wishes, such as pick -up shops, change the address or the delivery date, can lead to delays in the delivery of your order and can lead to the order being disposed of. If a request that is not mentioned in section 3.5 is expressed and your order is delivered or disposed of late, we are not liable for this because you have changed the shipping conditions, which has led to this delay or disposal.

Yes! Choose your Doughut Pack and choose "Add gift card" before you put it in the shopping cart.

We have a number of gift cards to choose from and you can write your very personal note. Juhu!

Our donuts are made with love from our secret flour mixture, yeast and vegetable fat. The glazes vary according to taste, but contain whole milk and for our vegan donuts we use coconut milk!

Our donuts are cut and shaped by a dedicated team, then let go, then baked in vegetable oil, and finally glazed and decorated by hand so that you can enjoy them!

We recommend consuming our donuts on the day of purchase or delivery, so it tastes best. Stored in a cool, dry place, our online orders can be kept for 3 days due to the type of packaging from shipping day.

We advise against freezing our donuts or keeping them in the refrigerator as this can affect the quality.

All of our donuts are freshly made every day. The donuts for our shops will be delivered first in the morning and our online orders will be sent for the next day on the day of production (our unique packaging will help you keep you fresh during transport for a 1-2 day).

Yes, we have! Our donuts are manufactured according to a vegan recipe and do not contain animal products.

However, all of our donuts are produced in the same kitchen and although a cross contamination is almost impossible, we still think it is best to inform you about it! (Note for allergy sufferers)

Our donuts are made in a kitchen in which nuts, nut -based products and other allergens are processed. Although we take measures to avoid any cross contamination, our donuts can contain traces of allergens. Therefore, we would not recommend our donuts for allergy sufferers.

For logistical reasons, you can only choose from our pre -selected boxes. However, we are working on a function with which you can choose your favorites and put together your own pack.

Unfortunately, we have no gluten -free Doughnuts on offer at this point.

You will receive an order confirmation by email as soon as your order has been entered on the website. This can end up in a spam mailbox and in some cases to be blocked if you use a company email address. Please make sure that you have entered your email address correctly before you place your order.

If your confirmation email has not ended up in your inbox or in your junk mailbox, send our customer service an email with your full name, your delivery address and the confirmation of the email address you use. We will then check your information again and send you the confirmation again.

If notified in good time, we can usually make changes to the order. If you would like to change something about your order, please give us as much time as possible and share the following information with:

Order number and the changes you would like to make (e.g. change of the 6-pack donut, change the gift note, change the delivery address). The more details we have, the faster we can record your order and make the desired changes.

Our teams start preparing the orders that are up for shipping early in the morning so that all of our donuts are made with care and according to the highest standards. For this reason, we can no longer cancel orders on the day of delivery (this is the day before the desired delivery date), and the cancellations that are no longer perceived in time and can no longer be canceled on this day.

We ask that all cancellations take place 2-3 days before the desired delivery date.

If your order has not arrived at the delivery date you want, we recommend that you to check the status of your order from DPD via your tracking link.

If your order is still in a depot, please wait until the next day to report, as there may be a delay in delivery and your order can be delivered the next day.

If your order is displayed as delivered, but the delivery picture does not give the impression that it is in the right place, please contact DPD immediately, as you may be able to hire a driver who can pick up and deliver your order on the same day .

If you still cannot find your order, please send an email to our customer service team at hello@doughnuttime.de with the following information;

Order number
Full name
Full delivery address (including postcode)

Please also give us all other relevant information that helps us understand what happened to your order. In this way we can help you to solve the problem quickly.

For the unlikely case that your order has arrived at you and looks like it has just come back from a drinking several days of drinking on the Wacken Festival, please send our customer service at hello@doughnuttime.de an email with the following information;

Order number

Clear pictures all 6 donuts, the external packages and the Subjects (which is on the outer shipping envelope) as well as all others Supporting pictures.

This helps our team to quickly clarify the problem with DPD to prevent this from happening again in the future.

🤝 Our freshness guarantee: If your donuts do not arrive within one working day after shipping or were badly damaged by transport, we will send you a new box for free!

If there is a problem with your order, please send an email to our customer service team at hello@doughnuttime.de

Please indicate in your email;

Order number
Full name
Delivery address

In addition, please also illustrate all images that clarify any problems or concerns.

Our Doughthnut Time branch in your area and the opening times can be found on our Locations Page!

Yes, we can! We have great offers to sweeten your special day or help at your event!

Information on this is available on our Catering Page.

For our customer service you can send us an email to hello@doughnutttime.de.

In our FAQs for online order, you will find further information on how we can help you.

We are doing numerous services perfectly for a wide range of events. Here you can find them.

For all questions about large orders, special designs, events and more, send our Sales & Events Team an email to hello@doughnuttime.de

If you would like to work with us or have any questions about the media/PR, please contact our media and marketing team at hello@doughnuttime.de

If you want to support our Donut-Liebing team in a fast-moving and growing company, or if you want to talk about setting options, send your resume or request to hello@doughnuttime.de

You can watch vacancies on our career Page.